Privacy Policy

Effective Date: 29 November 2025

Imperial Cleaning is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, why we collect it, how it is used, and your rights regarding your information.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Types of Information We Collect

We may collect the following types of information:

a. Personal Information

Information that identifies you as an individual, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Address
• Payment information (e.g., credit card details, when provided for transactions)

b. Non-Personal Information

Information that does not directly identify you, such as:

• Browser type and version
• IP address
• Geographic location
• Device information
• Pages visited on our Site
• Referral sources

c. Information from Minors

We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected such information, we will delete it promptly.

2. How We Collect Information

We collect information through the following methods:

• Directly from You: When you fill out forms on our Site, contact us via email or phone, or request our services.
• Automatically: Through cookies, web beacons, and other tracking technologies when you visit our Site.
• Third-Party Sources: From payment processors or marketing partners, where applicable.

3. Why We Collect Information

We collect information to:

• Provide and improve our services.
• Process payments and manage billing.
• Communicate with you regarding inquiries, bookings, and promotions.
• Comply with legal obligations.
• Analyze website performance and enhance user experience.

4. Sharing Your Information with Third Parties

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party vendors assisting with payment processing, marketing, or IT support.
• Legal Authorities: If required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

5. Your Rights Under Privacy Legislation

Depending on your location and applicable privacy laws, you may have the following rights:

• Access and Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your data where applicable.
• Restriction: Limit how your data is processed.
• Objection: Object to certain types of data processing.
• Withdraw Consent: Revoke consent for data processing where it was previously given.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect information about your visit to our Site. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our Site.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission or storage can be guaranteed 100% secure, so we encourage you to take precautions when sharing information online.

8. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Thank you for trusting Imperial Cleaning with your personal information. We are committed to maintaining your privacy and protecting your data.